Is it safe for me to use my credit card when I order? Yes, we have a completely secure merchant account system that checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information.
Do you accept COD payment for orders? No, unfortunately we cannot except COD orders.
How will my purchase be shipped? All orders will be shipped via UPS or United States Postal Service. Insurance is included on all custom art work.
How much is shipping? Shipping is calculated by the total amount of your order.
Do you take international orders? In many cases we can ship internationally but you must contact us first to request a shipping quote.
How can I place an order if I have difficulty with your website? If you encounter any problems on our web site you can E-mail us or call us at 480-250-8097.
What kind of photos do I need to submit for a Custom Pet Portrait? There are some basic guidelines that will ensure a realistic portriat of you pet.
How do I redeem a Gift Certificate for a Custom Pet Portrait?We will contact you to discuss details of your Custom Pet Portrait. An invoice will be
e-mailed or mailed to you, crediting your Gift Certificate. If your order is more then the Gift Certificate amount you will be billed the difference. If your order is less then the Gift Certificate amount, you will be issued a new Gift Certificate for the unused amount.
How do I redeem a Gift Certificate for orders other than a Custom Pet Portrait?You may e-mail or call in your order. If the order is more than the Gift Certificate amount an invoice will be emailed or mailed to you for the amount owed. Once full payment is made the order will be shipped. If you order is less then the Gift Certificate Amount, the order wil be shipped with an invoice and a new Gift Certificate will be issued for the unused amount.
What is a Giclee Print?A Giclee (Pronounced GeeClay) is an extremely high quality inkk-jet printing process that produces beautiful digital reproductions that last much longer than those produced using traditional "commercial" printing techniques. Images are generated from high resolution digital scans and printed with archival quality inks onto various substrates including canvas, fine art, and photo-base paper. This printing process provides better color accuracy than other means of reprodution and is commonly used in museums, art galleries and photographic galleries.
What is Acid-Free? It is important to use acid-free paper, matting and backing because acids cause colors to bleach out and cause discoloration of the paper. All supplies used at pencilpetart.com are acid-free.
